On Justification

Here’s a disagreement my husband and I have a few times a year: He will ask for advice in getting out of something – like beers at an old college acquaintance’s house or going to a patient’s sister’s open mic night – and I will suggest he simply say something like, “Oh thanks so much for including me, but I’m unavailable. Maybe next time!” 

This is a method I employ successfully in my life. But he says he needs A Real Reason – that if he goes with something vague, there will be follow-up questions. 

I prefer vague in the follow-up instance too. Something like, “Oh, just a family obligation.” or “Oh, I have a prior commitment.” (Apparently, I say “Oh” a lot when I am making vague sorry-I-can’t statements.)

He never takes me up on it. He wants something unassailable, like dinner plans or a weekend trip. He thinks people will keep poking at him until he says something specific. I think people who do that are rude or unable to read social cues. Also, I have never once encountered the level of pushback that he anticipates! (To be fair, I have a pretty strong case of RBF, while my husband has the sweet face and warm eyes of someone who would never snap at you for asking too many questions. So maybe people just know not to push me?) I honestly don’t know that he has ever encountered the level of pushback he anticipates; it may be largely if not entirely in his head! 

Do you feel the need to justify things on a specific level? 

I mean, I get that sometimes specificity is important. It can give context, right? Like if your boss wants you to staff a client event and you can’t, you might feel like saying, “I have to prep for surgery the following day” or “it’s my only night with the kids that week” will give you more credibility than going the simple “sorry, I can’t” route. And if you can’t make your sister’s wedding, it probably would go over better if you could blame your absence on something more specific than “a prior commitment.” 

Also, I understand that the phenomenon of canceling or “we totally should”ing plans is poison to a friendship. Also also, I realize that are probably different levels of “need to know,” and you might feel more comfortable sharing specifics with a good friend than you would with a coworker or your dental hygienist. I am well aware that there are exceptions.

But in general, I feel like we are all allowed some reasonable amount of privacy in our lives. And we are allowed to make decisions about how we spend our time, and shouldn’t feel like we have to have A Real Reason to skip out on something. We should be able to opt out of opt-out-able commitments for the simple reason that we don’t want to do the thing, and we shouldn’t have to feel bad about that or worry about hurting someone’s feelings by saying it straight out or deal with the discomfort of coming up with a believable lie. 

It seems like I may be in the minority of people who feel that way, though. 

I am part of two separate groups, one an email chain and the other a text chain. This past week, both of them were active and there was a similar experience in both groups.  

In both cases, the group leader requested a headcount of people coming to an upcoming event. She specifically said, “If you can be there, let me know.” Nothing about “everyone needs to respond,” nothing about “let me know if you cannot be there.” 

In each case, the first person to respond was able to attend. (I know this because they both replied all, which is another thing I cannot stand but which seems to be an unavoidable part of the culture here.) Then the responses rolled in, nearly identical in both situations – even though one situation was a volunteer event and the other was a social gathering. 

It went something like this: The second person responded in the affirmative, too. Then the third person said yes, and she was sorry she forgot to reply all. (SIGH.) Then the fourth person said she couldn’t and then gave a specific reason. Same with the fifth. Then the sixth replied all and gave a rather personal medical reason for not being able to volunteer. (Seriously! The personal medical reason happened in BOTH CASES.) (Which then leads to another thing that makes me feel uncomfortable, which is that everyone in the group replies all to extend their well wishes/condolences/etc. Which is nice, but results in too many texts/emails and also both feels performative and sets up the expectation that everyone needs to respond. What if I want to email the person separately??? What if I have never met this person and don’t feel I should know the details of her nosehair removal procedure????)  

Dude. We should not feel like we need to JUSTIFY our inability to show up to things! If you can show up, do it; if not, DON’T. But I feel resistant and a little flaily, to be honest, about the unvoiced and totally unnecessary expectation that you need to have A Real Reason to bow out of anything, especially a social event or a volunteer position. What if my reason is, I don’t want to? What if my reason is, I don’t want to drive an extra half hour that day? What if my reason is, that day was my only free day all month and I just want to lie on my back on the couch and stare at the cobwebs gently undulating in the air currents? 

My manager at my previous job was really good about this kind of thing. He’d email me (his subordinate) and his manager simultaneously and say, “I’m taking a personal day today.”  That was it. I might find out later on that his kid had been sick or he’d had a dental appointment or whatever. But it wasn’t something he shared and it freed me from feeling like I needed A Real Reason to take my own personal days. It showed that he trusted me – an adult – to manage my own time. I’m sure if I’d abused the policy, he would have addressed that. But I didn’t and I was so glad that I didn’t have to say things like “Carla was up all night cluster feeding and I’m so tired I can’t think” or “I have a therapy appointment today.” I’d just say, “I’m taking a personal day” or “I need to leave early this afternoon” and that was that. 

I wish we could all have that kind of privacy in our lives! That freedom from explaining ourselves, or fretting about whether our excuses are good or “real” enough. The knowledge that others aren’t judging us for saying no because they trust that our reasons are our reasons and that’s sufficient.

Listen. It’s not that I don’t empathize! When the reasons start flying, it makes me feel like I need to have my own reason for opting out. Like people won’t believe me, or they will grumble about me behind my back, or they won’t invite me in the future.

Obviously, I am feeling super guilty lately about my lack of involvement in anything other than the endless appointments associated with Moving And Getting Settled and my impulse is to make sure that the people I am flaking on know I am doing something else, and it is Not Fun. So truly, I get it. I am a people pleaser. I don’t want people to think I’m shirking any sort of responsibility, or taking my friendships or commitments lightly. But I think – I hope – I show that, by making the effort and showing up when I can. And I hope we can give people grace when they say they can’t do something, and realize that we all juggle multiple priorities, and sometimes one necessarily takes precedence over another. 

Even if that priority is lying on the couch, wondering if cobwebs count as Halloween décor.

Frustrating Day Already

Sometimes the day just seems to fall apart before it’s even really gotten going. Like today, when Carla was late to camp because we (I) forgot an essential at home and we had to turn around to get it. 

And then I went to Target to return some ill-fitting water shoes, and decided to pick up a couple more pairs of jean shorts for Carla because she prefers jean shorts to anything else. And there was a big display of Cat & Jack shorts that said “comfy jean shorts $10!” Under the sign were multiple piles of jean shorts, in multiple colors, and I looked suspiciously at some of the tags that clearly said $15 instead of $10… but Target is notoriously bad about many things that involve any sort of detail orientation, so I grabbed two pairs. Target also makes it nearly impossible to see what you are being charged as each item goes over the scanner: the only way to do it is to stand back by the conveyor belt and stare over the checker’s shoulder at their computer. Of course, I missed seeing the shorts scan. And I am terrible at math, so I thought maybe the final price was a little high, but could be in the realm of accurate? (I grew up in a state with no sales tax and have NEVER SINCE been able to figure it out.) I even asked the checker if the shorts rang up as $10 and he looked and said yes. This is a very long and boring story!

As I left the store, I looked at the receipt and one pair had indeed rung up as $15, so I went back in and asked at customer service what the deal was. And they shrugged and said, “Well, the display meant that THESE comfy shorts are $10, but not all of them.” And while I was trying to parse that in my head, I nodded and shoved the shorts back in my bag and left, and then fumed all the way home about not simply returning the shorts when I had paid $5 more than I intended to pay for them. Or at the very least saying what I wanted to say which was, “Well, that is a deeply misleading sign.” 

Anyway! Home!

To discover a giant leak underneath my kitchen sink. All of the cleaning supplies and trash bags and extra Scrub Daddies were completely soaked. 

And while I was removing each item and then drying out the cupboard and trying to diagnose the source of the leak (why? how? I am not equipped for that nor for addressing a leak should I find one), the pest control people CALLED ME BACK.

Which just added to my hatred of this morning because I had specifically asked – via email (after I had responded, via email to an invoice, and he left me a garbled voicemail) – that the guy EMAIL ME INSTEAD OF CALLING.

Not only is he boldly ignoring an explicit and reasonable request, he is trying to retroactively change the pricing terms we had discussed before I had the pest control people come out to deal with a Wasp Situation. And I was Very Frustrated and Sharp with him on the phone, and told him that I didn’t mean to be sharp, but I was dealing with a leak and this was not a good time (why did I answer the phone? why did I bring home the $15 shorts?) and would he please EMAIL ME all the rates that we had discussed, and instead of saying, “Sure,” he said, “Oh I understand completely, give me a call back when it is more convenient.” NO. EMAIL ME. OMG. 

His reasoning is that their rates change, so I guess he didn’t want to commit to something in writing. Which a) is bullshit and b) can’t he simply spell that out in the email??????

I did finally persuade him to email me, but it took an increasingly strident and near-tears additional request.

Oh, and now that I am writing this out, I do think he finally agreed to email me what we’d talked about (EXACTLY) so that I could talk it over with my husband, which in retrospect seems VERY condescending and sexist and jerkfacey. I mean, I was being quite short with him, but wanting to see a list of rates rather than having to remember all the specifics shared during a conversation, especially when I am otherwise distracted, is a reasonable desire and not an example of my poor feminine brain being unable to compute simple numbers. And if I didn’t absolutely adore the guy who comes to do the application of pest spray, I would find a new pet control company in a heartbeat. 

These things are all handle-able. They ARE. None of this is the end of the world, or even, taken individually, that big of a deal. I am not despondent, just frustrated. Frustrated because of these things and because today was supposed to be my one day this week to do some writing. (Does venting to you count as writing?)

Frustrated, too, because I am in a phase where everything seems to be falling apart: our fridge is still on the fritz, which means either an expensive repair or a new fridge; the shade in our bathroom no longer goes up more than a few inches; the WASP SITUATION; there is a stain on our front siding that I scrubbed off last week and has since reappeared, indicating a potential leak inside our soffit; we need to paint/stain/do something to both the trim on the front of the house and the playset in the yard.

And Father’s Day is this weekend, along with two birthday parties Carla is attending, and I am meeting a friend for her birthday tomorrow, so I have a million presents to wrap today/tomorrow and, this weekend, lots of good, wonderful reasons to not be writing. But it is all feeding the frustration. 

And Carla’s birthday is coming up and so there are a bunch of things to think about for that.

And my in-laws are visiting next week.

Anyway. It’s just now ten o’clock and I am already DONE with the day.

Banking Bureaucratic BS Rant

If you are up for feeling ranty about something completely inconsequential in The Grand Scheme, please join me for a VERY long and ranty rant. I am Super Peeved right now, so I am putting it all down here and releasing the peevedness into the universe so that it will leave me alone.

Our final payment for our car was due on Tuesday. We exchanged that car for a new car the previous Saturday, meaning that we did not need to make the final payment. But we forgot that our automatic online bill pay system was on top of things, and was ready to make the payment for us.

The instant we realized this – middle of the nightish Monday – we figured out how to stop the payment. I called the bank on Tuesday, first thing, and they stopped the payment. We could see in our account that the money briefly left… and was then returned.

Great. Easy peasy.

Wednesday, we received an email from the car company saying thank you for your payment. Sigh.

I called the bank and explained what happened. Nope, they said. We can see that you stopped the payment. See? Right there? In your account? It was stopped.

Okay, great.

Yesterday: An email from a Third Party Online Bill Pay Service, which pays bills for our bank. They had submitted the payment to the car company, but our bank would not release the money to pay them. Because we had, you know, STOPPED THE PAYMENT. So our online bill pay service is now suspended and we are on the hook for the money that they paid, even though we supposedly stopped the payment. (The bigger of the two issues is the suspended bill pay service. We have four automated bills coming up before the end of the month, and, okay, I guess if the solution is “just write four checks” it’s not THAT big of a deal. But it is ANNOYING.)

(I have not yet called the car company, to see if they can simply RETURN THE MONEY for the car we no longer own.)

I called the Third Party Service. I sat on hold for 17 minutes (yes I am counting because I am PEEVED) before someone answered. She was polite but not friendly. I explained my issue to her. She needed my social security number and email address and birth date and verified that she could not see any issues.

But… I got this email, I told her. An email that says our service has been suspended.

Nope. She can’t see that there is any issue with my bill pay service.

But… this email.

We went round and round for a bit. Finally, I asked her if the fact that the email went to my husband’s email address was significant. Aha. Yes. Apparently, even though the money with which we pay our bills comes from a joint account, my husband is the one who set up the bill paying system under his name and social security number. Therefore, I cannot make any sort of decisions for the online bill paying system. My husband needs to be the one who calls.

Sigh.

Me: Okay, what are your hours?

Third Party: 8:00 to 5:00. In fact, we are closed right now. [What? Why did they answer then?] [Also, it was past six, so they must have been operating out of a different time zone, which is kind of a relevant detail.]

Me: Well… My husband is not available during those hours. So what kind of information can I get you that would allow me to talk to someone about this issue?

Third Party: Sorry. Only your husband.

Me: But he isn’t available.

Third Party: He doesn’t have to “be available.” All he has to do is get on the phone at the same time, WITH YOU, and confirm that you can handle this without him. [I am paraphrasing.]

Me: I’m so sorry, I must not be being clear. My husband is at work during the hours you mentioned. He cannot make a phone call during that time.

Third Party: He doesn’t have to MAKE A PHONE CALL. He simply needs to be ON THE PHONE while you are on the phone so he can authorize you to take over.

At this point, my frustration boiled over. My voice got high pitched and shaky. I was near tears. I told her how I knew it wasn’t her fault, but I was really frustrated, we had stopped the payment in advance, this shouldn’t be an issue, and we have a JOINT ACCOUNT FOR PETE’S SAKE, I have as much say over the disbursal of the money in that account as he does, so WHY can’t I talk to someone about fixing this problem?

She repeated a) that they are now closed and b) that he doesn’t have to be AVAILABLE, he just has to be on the phone with me long enough to give them permission to talk to me.

So I thanked her, hung up, wrote a bunch of all-caps texts to my husband (who, at 6:37 pm was STILL AT WORK because that is how things are for some people, in fact, for LOTS OF PEOPLE, this can’t be the first time a human has needed to conduct routine business during non-business hours?!?!?!?!), and called the bank.

My thinking is: I called the bank on Tuesday and stopped the payment. Whatever happened next is THE BANK’S FAULT and they should fix it.

My call with the bank started well. The customer service rep was very friendly and nice.

I confirmed with him that we had stopped the payment. Yes, we had. Then I told him my whole sob story, including that Third Party wouldn’t let me untangle the mess and I hoped that he, Bank Guy, would be able to fix it, considering that it was something that happened AFTER I called the bank to stop this payment.

He was totally going to help me. He first did some sort of poking around in the background and then explained to me that only my husband had enrolled in the online bill pay service, which was therefore tied to his social security number. I was not enrolled in online bill pay at all, he informed me. So for obvious security purposes, Third Party couldn’t deal with someone who wasn’t my husband. He said it had nothing to do with our having a joint account. I found this information useful and thanked him.

Then he started… talking around the situation. Saying things like, “And they were saying that they needed to talk to your husband because it’s his information, and then he could easily tell them that it’s okay for you to handle the rest of the conversation.” And, “It’s totally frustrating that things like this happen, ma’am.” And, “You did everything right on your end and it seems like things got a little mixed up.” You know, being really empathetic and showing that he understood the situation. 

Finally, I figured out that he was no longer just trying to be nice. What he was saying was, HE couldn’t help me. (I literally had to ask him, “Are you saying that you cannot help me reinstate my suspended account?”) I still had to deal with Third Party. Which meant that I still had to somehow get my husband on the phone between 8:00 and 5:00. 

I lost it a little. Not angry – just, you know, high pitched voice, shaky, sweating, near tears. Delightful. And I told Bank Guy that my husband CANNOT MAKE THAT WORK. He is NOT AVAILABLE. And I also said, “I did the right thing, right? What happened after I stopped the payment? Why did it not actually STOP?” And he gave me some B.S. answer about how the Third Party system must have gotten confused. I tried to say, Well, since I STOPPED THE PAYMENT, then I think it is up to the bank and the Third Party Bill Paying Service to work it out.

That is when his tone shifted. Nice, patient, empathetic Bank Guy was done with me. He started speaking very slowly and loudly.

“Just to clarify, your husband doesn’t actually have to be on the phone,” he said over and over. (Which, what? YES HE DOES, that is exactly what you are saying.) “He can be on a three-way call with you, and tell Third Party, ‘you can talk to my wife.’” 

“He isn’t available during the hours they are open,” I said.

“I’m QUITE SURE HE GETS A LUNCH BREAK, MA’AM,” the guy said, very slowly and loudly.

At that point, I took a very deep breath, thanked him, and said goodbye. 

Listen. I am not saying that my husband deserves special treatment. He does not! But I AM SAYING that there are probably LOTS OF PEOPLE who are not available between those very specific hours, and that it is ridiculous that they cannot talk to me and YES I KNOW SECURITY CONCERNS BLAH BLAH BLAH I AM JUST MAD, OKAY? 

And I am not exaggerating about his availability! My husband has seventeen patients tomorrow. If he gets to eat lunch on any given day, and that is never certain because he is almost always running late, he scarfs it down between phone calls to patients, or while he is reviewing pathology reports, or while he is writing his patient notes and recommendations. Sometimes in a day he does not get to use the bathroom. He typically leaves the house at sixish and comes home around eightish. This is just how it is.

But, just to realllllly address the skepticism, let’s say he HAS a free five minutes. Is there a guarantee that we will get through to a customer service person in that small timeframe? NO. And do you REALLY think that they are going to let him bark, “Talk to my wife” into the phone and leave? NO. He will have to do all sorts of identification verification stuff before they let him go. So even if he could find a few minutes during his LUNCH BREAK – OMG I am apoplectic about that phrase for some reason – it’s not necessarily going to be enough time. 

PLUS – PLUS!!!! – there should be a SOLUTION other than “just make a three-way call.” What if he were out of the country? What if he were sequestered in jury duty? What if he were dead? (God forbid.) (I am being hyperbolic because I am PEEVED.)

I guess the moral of the story is that I need to be automatically ON EVERYTHING. But man is that frustrating! 

And also! Can we all agree that this is, in fact, THE FAULT OF THE BANK? That THE BANK should be working with the Third Party Bill Paying Service to figure out how to get them their money back? Because I STOPPED THE PAYMENT. I even called back the next day and confirmed it! And they verified it by looking at my account! 

I want THE BANK to call Third Party between the hours of 8:00 and 5:00 and DEAL WITH THIS. 

Man. This is why middle-aged white women get a bad rap, right? I am so worked up about this that I want to go nuclear. I want to call the bank and talk to A Manager. I want to immediately and forevermore remove all our money – checking and savings and money market account – from this bank to another bank. Maybe I am being entitled and unreasonable. But right now, my vision is so clouded by how INFURIATING this all is, that I can’t see that. 

My next call, as soon as they open, will be the car company which apparently got our STOPPED payment. Perhaps they can return it to the Third Party and everything will go away. 

Now I need to go take some calming breaths so I can talk to the car company without shrieking.

Edit: Now I have called the car company. The customer service person asked if my husband had authorized me to handle this — eternal screaming — and I said yes, and he said fine. Then he submitted my “request” to, you know, not accept money that we do not in fact owe them, to a “team” for “review” and told me that it should take 3-5 business days for us to get our check. He was by FAR the nicest customer service person I dealt with this entire time, but I could tell he was a little suspicious of my motives, even after I explained why I was so anxious to get the payment back.

Now I am going to go clean the bathrooms. There’s nothing like a little righteous anger for making it Very Satisfying to scrub toilets and shower pans.