Emergency Room (Everyone Is Fine)

I got a call from the nurse at Carla’s camp. I feel like school/camp nurses should be contractually obligated to begin ALL phone calls to a parent with “Your child is FINE, but this is the nurse and I am calling because…” I mean, unless the child is not fine, but we are fortunately not going down that path today. 

Apparently, Carla’s eye was bothering her. The nurse went through the steps she’d taken to relieve the pain: flushed the eye, applied a compress, looked at it. I didn’t have any other advice for her (am not a nurse) and we were about an hour out from the end of the camp day, so I said, “Okay, sounds like we should keep an eye on it. But I don’t think I should come get her early, do you?” The nurse said she didn’t think so.

I mean, things get into eyes, right? Dust and eyelashes and contact lens solution. And it can be irritating or painful, but you flush the eye and blink a lot and just… let it resolve. 

This was my attitude as I went to pick up Carla from camp. Her eye was still bothering her. She kept it half shut and it was red and a little puffy. Otherwise, she was cheerful. She had no idea what happened to the eye! All of sudden, it just started hurting! 

Just to be safe – you know, to consult An Actual Doctor instead of relying on my admittedly lacking Mom Skillz – I called the eye doctor on the way home. No answer at his office. The answering service said there was a Dr. C on call and took a message. 

Carla and I went home and she lay on the floor and I gave her a compress to put on her eye. Boy, she’s really milking this, I thought affectionately/exasperatedly. I took a photo of her and sent it to my parents along with my (near) daily report of Carla’s activities.  

Carla lay there for a long time. I looked at her eye. It was red, yes. But the pupil looked normal and she seemed otherwise fine. She’ll blink it out, I thought. She said, “I think I’m going to go swing,” and I agreed, feeling satisfied that she was Fine, and was done playing the Woe Is Me card. 

My father called. He doesn’t often call out of the blue – my parents are schedule-a-time-to-talk folk. He said that my mom had read my email, and told him immediately that something was wrong with Carla’s eye. OVERREACTING MUCH, MOTHER? I thought, exasperated. She’ll blink it out eventually!

But my dad had a bunch of concerned-sounding questions. And while we were talking, Carla came inside from swinging – after maybe two minutes, which is Very Unlike Her – and lay back down on the floor and asked for another cold compress. 

My husband was now texting me about Carla’s eye. He, like my dad, was asking a lot of questions in a way that made me nervous. Suddenly, my Wait Until You Blink It Out plan seemed foolish.

My dad said that I should call the on-call ophtho back if I hadn’t heard from him in 30 minutes. It had been… 45. So when I got off the phone – significantly chastened and now feeling kind of worried – I called him back. I waited around for a bit – 15 minutes, maybe? And then I texted my husband that we were going to pick him up on the way to the Emergency Room. 

We have been to the Emergency Room a handful of times. Once, my husband sliced open his thumb (if you drop a glass dish in the sink, do not try to catch it in your hand is my hot tip of the day). Once, I was holding Carla’s hand while we were in Target and she sat down and dislocated her elbow. Once, I was working on a project with a friend and she sliced open her finger. There were a couple of other times: Carla’s cheek met a dog’s tooth (it was not a bite, it was a collision); I drove an ATV through a barbed-wire fence neck first; my father-in-law had sudden onset chest pains. It is never pleasant and it always takes a million years. 

I had not even considered bringing something for Carla to look at/play with (see above re: Mom Skillz), so the three of us sat in the ER and my husband allowed Carla to play a video game on his phone. 

Of course, her eye was starting to look SO MUCH better. The redness had faded, and she was looking at the screen of the phone with both eyes rather than keeping the one squeezed shut. My husband and I exchanged Significant Looks.

We only waited an hour. (In addition to forgetting about entertainment, I also forgot about FOOD [Mom Skillz!] and so it was now seven p.m. and none of us had eaten.) A resident checked Carla and did a full physical exam, which is pretty rare among doctors these days and therefore notable. She wanted to a) flush the eye and b) check it with a special dye to see if there were any scratches. But she needed to consult with the attending physician first and see if they needed to call in the on-call ophtho (presumably the same guy who NEVER called me back harrumph). The attending physician came in. She was cheerful and friendly and agreed with the resident’s assessment. She left. After more time passed, a nurse came in with saline solution and a special syringe. Carla required A Lot of Discussion and several demonstrations before she would allow the nurse to flush her eye with the solution. And then she would only do it for several seconds at a time. It was very cold, apparently. She and the patient angel of a nurse would count to seven out loud together and then take a break. It took ten million years to get 100 ml of saline into my child’s eye. Then we waited for awhile until the attending came back. After a lot of coaxing, she got some of the bright yellow dye in Carla’s eye, turned off the lights, and examined her eye with a special light. She didn’t see any scratches, she said. 

Carla said her eye felt a little better! It was only when she looked straight ahead and blinked that it hurt. She was very cheerful. The attending was very cheerful. She said that someone would be in to flush Carla’s eye a second time, and then we could be on our way.

We waited another while. Carla watched a Disney show on Netflix. (There was a TV in the room, but it was off and no one had said we could watch TV. But… My husband just reached behind the bed and grabbed the remote and turned on the TV! I would never in a million years think to do that without explicit permission.) 

A fourth person came in. She was a EMT, she told us, and she was there to flush Carla’s eye! Carla was much more amenable to the flushing this time. 

After the EMT left, another nurse came in with our discharge papers and we left. 

As we walked out, Carla started complaining that her eye still hurt. 

The next morning when Carla woke up, her eye was still red and now it was all crusty. To be expected, after undergoing whatever trauma it had undergone. But she was still keeping the one eye closed and complaining of pain when she looked forward and blinked.

So I kept her home from camp and got her an appointment with her eye doctor. 

He came in, flushed her eye, put the special dye in… But he said that he could see a bunch of scratches on her eye where something was irritating it. And he LISTENED to her when she said that she was fine when she kept her eyes closed or when she looked to the side, but that it hurt when she looked forward and blinked. Also – and this is a skill I deeply admire – the ophtho managed to listen to Carla and be sympathetic to her fears about being touched/having Things Done to her, while moving things along at a good clip. He did not allow Carla to stall and delay, he did what he needed to do. And it was all over SO FAST! 

After MUCH (but efficient) COAXING, he flipped her eyelid inside out. And there it was, plain as day: a little speck of something, minuscule but visible even to my untrained eye. The ophtho used a swab to remove it. He and Carla speculated that it was a little piece of tree bark, although I have no idea how they came to that conclusion; it looked like dust to me. He gave her a prescription for an antibiotic (because of the scratches) and a special ointment and sent us on our way.

She was completely pain free by the time we reached the car.

The moral of the story is: ALWAYS HAVE THE DOCTOR FLIP THE EYELID. We could have saved SO MUCH time and money and trouble if we had asked the resident or the ER attending to just flip! the! eyelid! Or, even better, if we had thought to have my physician husband flip her eyelid himself at home!

Okay, okay. I am going to take a deep breath. This is why we have health insurance (thank goodness) and this is what money is for. Breathing. Breathing.

The secondary motto is DON’T UNDERESTIMATE EYE STUFF. Because even if you think it is just a dumb eyelash that will blink out eventually, maybe it is a piece of metal that could cause serious damage.

Meanwhile, the on-call ophtho never called us back. Never. I am still mad about it. My husband calls people back at 2:30 in the morning when he is on call. Because that is what it means to be on call. You take patient calls and you return them. The returning of the calls is a critical part. My husband suggested that maybe the ophtho wasn’t accustomed to getting emergency calls! And so he wasn’t paying attention to his phone! To which I say PAH. Even if my husband is delayed by doing a procedure or being with a patient, he calls patients back. Even if he gets a call from a patient that is frustrating in its non-urgency, he still calls that patient back. And I called this on-call ophtho TWICE! Still. Mad. About. It. 

21 thoughts on “Emergency Room (Everyone Is Fine)”

  1. I am adding the guy who didn’t call you back to my list. You are SUPPOSED to call people back. That is WHY it is called “on CALL.”

    I always appreciate this sort of post because now I know to have them flip the eyelid and I never would have thought of that at all.

  2. I’m glad she is ok. Eye injuries can be so painful. Great tip to flip the eyelid! I have made many many trips to the emerg – with one kid who had challenging asthma & then developed Type 1 diabetes, plus 3 wild boys who were always breaking bones or splitting lips open. Those days are long past now, but I am grateful to be in Canada where you didn’t have to worry about paying for health care (other than through taxes lol).

  3. Eyes are scary. I’ve had things in my eye (and in my eyelid); one horrible time I had shaken out rugs and managed to get a tiny piece of glass imbedded in my eyeball. Seeing the ophthalmologist coming at my eye with some kind of small tweezer still gives me nightmares. Glad the issue is resolved–but what a lot of time at the ER and the doctor to do so.

  4. I’m glad to hear that the matter is resolved now!

    I worked in a summer camp office for years and made daily calls to parents about a variety of things (most of them non-medical and non-urgent) and the very first rule of calling parents from camp is to begin with, “Hi this is so-and-so from camp, YOUR CHILD IS FINE, we just needed to call about…” Even if their child is NOT entirely fine, you begin with “Your child is HERE” or “Your child is doing ok NOW” or something to reassure them that the very worst thing that they can imagine did not just happen! We even had a script placed next to the phone just in case.

  5. First – I am so relieved that Carla is fine. Second – your eye doctor sounds like a rock star (actually LISTENING to the child patient). Three – I am also mad at that other doctor on your behalf.

    Parenting is nothing but a learning experience, that’s for sure. We once rushed Man-Child to the ER CONVINCED his appendix was about the burst – we were so clueless we didn’t even know which side the appendix is on (still not sure, if the truth be told)…turned out it was gas.

  6. I am so appalled by so many aspects of this story (EYEBALLS, just for starters, and medical indecision, and doctors NOT CALLING BACK, and ER doctors doing MANY MANY THINGS BUT NOT THINKING TO FLIP THE EYELID) that I can barely comment. I will just say *pant pant* that I am glad Carla is fine *pant pant* DESPITE ALL THE APPALLING ASPECTS *pant pant*

  7. You are SO RIGHT– the school nurse ALWAYS calls and says “Everything is FINE but…” even when I don’t actually think it sounds fine at all. Glad you got a good resolution and all is finally well.

  8. I am SO glad everything is okay BUT WHAT IS WITH AN EMERGENCY ON CALL NOT CALLING YOU.

    I remember those days of the school calling, and my heart would be in my throat when I answered. My favourite people were the ones who said “everything’s fine, we are just calling about x”

  9. That on-call dr was SO wrong to not call you back. I’d be furious! But I’m so glad Carla is okay. <3 And thank you for this info because even though it makes me think back to grade school when the boys would flip their eyelids up and FREAK me out, I will remember this if I get something in my eye in the future!

  10. Eye stuff can be scary so I would have gotten it checked out, too. I am glad they got to the root of the issue (see what I did there since it may have been tree-related!). The whole time I was reading this I was trying to imagine our oldest handling all of this intervention… he is not very sturdy… Like he had to have a routine ultrasound of his kidney last week and he freaked out even though it is a very easy and painless procedure… Ay yi yi . So God help us if he has eye problems and needs stuff put in his eye!

  11. Oh, no! I was so on the edge of my seat despite the (Everyone is Fine) caveat in the title. How scary for you and Carla! Eye stuff is so NOT FUN. Also, the idea of flipping my eyelid freaks me out!! She’s so brave.

  12. Oh no. This sounds sooooo stressful! I was also on the edge of my seat reading this. So glad it all worked out well, but regardless I’m sure is leaves everyone feeling emotionally drained.
    A friend recently took her daughter (8) in to the ER with severe stomach pain; it hurt on the “wrong” side for appendicitis, so they sent her home. I guess she was screaming from the pain so they went back and the new doctor they saw agreed to do an ultrasound and even though the pain wasn’t on the “correct” side, it was indeed acute appendicitis and she was rushed to a children’s hospital that night for surgery. It’s such a tough balance between knowing so much of the time things work out on their own, while also realizing sometimes even something as small as a little speck of tree bark can need specific interventions.
    You did the right thing. How frustrating about the ER doctor. And I hope Carla has smooth sailing through the rest of the summer!

  13. When I have to call a mom of a tot I sit for, I always lead with EVERYTHING IS FINE. No sense in raising someone’s blood pressure.

    I am appalled at the on call doc not calling back, like EVER. That is so unacceptable.

    I’m relieved that someone finally found the issue and that it was resolved. I had a boy, probably Reg, flip upside down on the bar on the swingset and a TINY pebble thing fell into his eye. You know that I pass out easily, right? We had friends coming over and they were walking in just as this was unfolding. I usually defer to Coach, but he wasn’t home/available. I felt so much pressure to relieve the pain and not pass out in the process and try to remain calm and cool.

    I still want some sort of medal for managing all of the above in a matter of minutes.

  14. I’m so glad you put ‘everything is fine’ in the title, because this was very stressful just to read about, I can’t imagine living through it! And that doctor not calling back, grrr.

  15. I’d be peeved, too, about the on-call ophtho not calling you back. My dad was a doc and like you said, when you’re on call it means you call the patient back. However, I’m glad that Carla is okay and that you survived the ER.

  16. Huh…I would’ve thought flipping the eyelid would be something that’d always be done when an eye, specially a kid’s, hurts. They flushed the eye but they didn’t think to look under the lid? I guess they thought flushing would’ve disloged anything that was foreign — but I guess not always!

    Glad to hear Carla is well! What an ordeal for her and for you all! I hope the powers-that-be find out that the on-call doc doesn’t call back. Because what’s the use of having an on-call doc who doesn’t call back??

  17. I am really surprised that the physicians at the hospital didn’t think to flip the eyelid over themselves, especially if it was still hurting after being flushed when she blinked! I’m glad your eye doctor was able to figure it out. What an ordeal!

    Add me to the list of people who are MAD MAD MAD that the on-call ophtho didn’t call you back. That is AWFUL.

  18. How very peculiar that they didn’t think of flipping the eyelid at the ER, esp. after flushing her eye… and it seems like one of the situations where you – as the patient – are magically supposed to know what treatment to ask for *eyeroll* … isn’t this why you went to the doctor in the first place. Weird.
    Also, definitely maddening that the doctor didn’t call back. Unacceptable really.

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